RETURN & WARRANTY

30-day satisfaction guaranteed! Sound Town strives for every customer to be confident in their purchase.  Our customer satisfaction is of the utmost importance to us.  We understand that mistakes happen and that sometimes the product is just not right for your Pro Audio and DJ application.  If this happens, all you have to do is visit our Returns Center for fast and easy returns.  Please read our Return Policy below as it outlines our Returns process and Warranty policy, including any exceptions.

 

If for any reason you decide that our product is not right for you, visit our Returns Center to start a return.

• A refund/return must be requested within 30 days of the purchase date. You will have up to 7 days to return the item(s) being returned.
• Item(s) being returned must arrive in brand new condition, (in original boxes and packaging) showing no signs of wear and tear, damage, misuse, abuse and must be free of any scuffs, dings, cracks, odors, scrapes and any other imperfections.
• Return shipping costs are the responsibility of the buyer. Sound Town recommends using FedEx, UPS or USPS with valid tracking and insurance information. Please retain all of your tracking information, including any drop-off receipts, in case needed.
• If any discount or promotional coupons were used during checkout, you will receive a refund less the value of the promotional coupons.  All refunds will have a 15% re-stocking fee assessed and deducted from the refund. 
• Refunds are processed within 2-4 business days after your return has been received and inspected by our returns center. Please allow up to 10 business days for the refund to reflect on your credit card or method of payment used.

Sound Town Inc.
203 Lemon Creek Dr., Unit D
Walnut, CA 91789
Attn: RMA #
(RMA # is a number issued by Sound Town that will need to be written or included on the Return shipping label you provide. Do not write the RMA# on any original packaging.)

EXCHANGES

We do not process exchanges.  Refunds are issued on qualified returns, and you may place a new order for the desired product.

 

Product Not Returnable

Returns are not allowed on custom made, clearance, discontinued, scratch & dent, restocked, used microphones, hygienic, or AS-IS items as noted. (Exclusions: item arrives damaged in shipping, defective or dead on arrival)

 

For a return or exchange due to shipping damages or errors, visit our Returns Center within 7 days from receiving the product.

• Have the order # and registered email address from the original order ready.
• A Sound Town Customer Service Representative will provide simple instructions for returning the item(s), and instructions on the proper handling of the merchandise. Please be prepared to email photos showing any issues for proof and claim purposes. (Photos must be clear and include packaging, shipping box and item contents). For items damaged in shipping or shipping errors made by Sound Town, a prepaid return label will be provided. Note: Photos are required in order to receive prepaid return shipping.
• Save the original box and all the packing material to ship any item back. Please remove any old shipping labels from the box.
• Sound Town does not provide any boxes or packaging material to send back returns. Sound Town does not provide reimbursement for any shipping supplies purchased.
• An RMA # issued by Sound Town must accompany all returns and be included on the shipping label provided by Sound Town. Please do not write the RMA# on the original box or packaging (unauthorized returns will be denied).
• A replacement item will be shipped to you once the item being returned is received.

For product defects: Please contact support@soundtown.com and a technician will be speak to you to help troubleshoot your item. For further explanation regarding product defects, see below “1 Year Warranty Repair & Defective Items”

 

Defective Items (within 30 days after purchase):

• If you believe you have a defective product and are within 30 days after purchase, please contact support@soundtown.com to speak to a Sound Town Technician, or visit our Returns Center.
• Please have the order number and the registered email address on the original order available to speed up the process.

Service will be denied if you cannot provide information needed to locate the original order in our system. A Technicians will ask some troubleshooting questions in attempt to resolve any issues. Please be informative with the Technician in detail so we may resolve your issue as quickly as possible. If your item cannot be repaired via shipping a replacement part or by speaking to a Technician, Sound Town will issue an RMA # (Return Merchandise Authorization) and will email a pre-paid return label that will allow you to send the item back for repair or replacement. The customer is fully responsible for providing adequate packaging and item(s) must be in original boxes in “Like New” condition. If the item arrives and is found by our Technicians to be in full operation clear of any defects, the customer can elect to either take a refund minus a 30% re-stocking fee or pay to have the item returned. Furthermore, if an item is returned and found by our Technicians to be damaged misused or abused by the end user, then the buyer is responsible for any and all repair & shipping charges.  If a refund is selected, any repair & shipping charges will be deducted from the refund plus a 30% re-stocking fee. All items are generally repaired or replaced and shipped back to you within 14 days of receiving.   

Defective Items (30 days after purchase):

• If you believe you have a defective product and are past 30 days from original purchase, please contact support@soundtown.com to speak to a Sound Town Technician.
• Please have the order number, customer name and the registered email address on the original order available to speed up the process.
• Item(s) believed to be defective that are passed 30 days from original purchase will only qualify for repair and replacement under the terms of the 1 Year Manufacturer Warranty. Refunds, Store credits and/or exchanges for alternate items are not allowed. Exceptions: If an item being repaired or replaced is discontinued, Sound Town will allow a Store credit towards another item if the item is irreparable.

Service will be denied if you cannot provide information needed to locate the original order in our system. A Technician will ask some troubleshooting questions in attempt to resolve any issues by phone. Please be informative with the Technician in detail so we may resolve your issue as quickly as possible. If your item cannot be repaired via shipping a replacement part or by speaking to a Technician, Sound Town will issue an RMA # (Return Merchandise Authorization) that will allow you to send the item back for repair or replacement only. Return shipping costs are the responsibility of the buyer. Sound Town recommends using FedEx, UPS or USPS with valid tracking and insurance information. Please retain all of your tracking information in case needed. The customer is responsible for providing adequate packaging and item must be in a secure shipping box. If the item arrives and is found by our Technicians to be in full operation clear of any defects, the customer can pay to have the item returned. Furthermore, if an item is returned and found by our Technicians to be damaged, misused or abused by the end user, then the buyer is responsible for any and all repair & shipping charges. All items are generally repaired or replaced and shipped back to you within 14 days of receiving

 

All new products come with a standard 1-Year Warranty, unless otherwise stated. The standard warranty will cover manufacturer defects and workmanship (see restrictions) for a period of 1 year (unless otherwise stated) from the original purchase date. Sound Town does not require new product registration for warranty repair or replacement. Warranty will cover but not limited to: Speakers, Amplifiers, Audio Cables, Snake Cables, Patch Cables, Crossovers, Speaker Stands, Microphone Stands, Microphones, Cable Adapters, Cable Connectors, Audio Mixers, Rack Cases, Parts and etc...

Restrictions:
The 1 year warranty does not include service or parts to repair damage caused by accident, disaster, misuse, abuse, negligence, inadequate packing or shipping procedures, cosmetic appearance of cabinetry not directly attributable to defect in materials or workmanship, or service, repair, or modification of the product which has not been authorized or approved by Sound Town. In addition, the customer is fully responsible to provide adequate packaging for any warranty service. This warranty shall terminate if any of the above is foreseen. Our warranty will not cover blown or burnt speaker voice coils, or speakers with punctured surrounds. This is considered physical damage or misuse and is not covered by our warranty. Warranty is non-transferable.

Out of Warranty Repairs:
If you would like to send an item back for repair after the 1 year warranty has expired, please contact support@soundtown.com to obtain a Return Merchandise Authorization (RMA #).  Once we receive the item back, our technician will diagnose it and call or email you with a repair quote.  The customer is fully responsible to provide adequate packaging and for shipping expenses (both ways) for any repairs made including labor and cost of material.  Sound Town accepts no responsibilities for loss or damage to any customer owned merchandise which was not directly caused by our repairs or handling procedures.  Refunds, credits and/or exchanges for other items are not allowed on any out of warranty items.

 Our return policy is in place to ensure our customers never get stuck with a wrong piece of gear. Those who violate the spirit of our return policy by sending excessive returns may be subject to limitations or suspension of return privileges.